This is a kind of letter you write to complaint about
something. It could be something you have purchased or bad service that you
have been received.
In IELTS, you may got the task to write this kind of
letter in your writing task. Here are some guidelines on how to write it. We are starting with 4 basic paragraphs.
Start
with greeting, and what you are complaining about.
Greeting such as “Dear Sir/Madam” or person’s name if
it was instructed in the task instruction. Also explain shortly (in one or two
sentences) what you are complaining about. For example:
“I
am writing to express my dissatisfaction with the mp3 player that I purchased
in your store.”
Details
This paragraph should be the longest part in the
letter. You can write here very detailed story, but still keep your pace.
What
is the problem
For example:
“I
purchased a mp3 player in your store on last Tuesday, just 3 days ago. After a
few times that I used it, the play button broke off”.
What
did you do to resolve the situation
For example:
“I
contacted the store immediately in order to return the mp3 player and spoke to
the shift manager. He refused to replace the tape recorder and suggested that I
had it repaired.”
How
do you feel about the problem
“You
can imagine how upset I was to hear that”
What
would you like them to do
“I
insist that you replace the damaged mp3 player and send me a new one. Otherwise
I will be forced to stop my payments to your store”.
Formal
ending
“I
look forward for hearing from you
Yours
sincerely,
Mrs.
June”
Reference: Ace
the IELTS (Simon Braverman)
Kursus Persiapan IELTS
IELTS Kampung Inggris Pare
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